SHIPPING
Shipments within Italy are made via Poste Italiane courier. Delivery is made within 5 business days from order confirmation and costs €7.90.
Shipments in Europe (EU countries) are made with DHL courier. The order is delivered within 10/15 business days from order confirmation and costs €15.00.
When your package is shipped, you will receive an email from our courier containing the tracking number to track your shipment.
Upon receiving the package, please check that the packaging is intact, and if tampered with, we ask you to refuse the package directly to the courier, stating the reason on the shipping documents. This will help us manage the return process.
Shipping is always free for orders over €150.00.
RETURNS
If you have changed your mind or are not completely satisfied with an item purchased from MCS, you can return it within fourteen (14) days of receiving the items to get a refund, following the steps described below. Replacement service is not available. Size and/or color exchange.
Returns are always free: you can return your items at no cost, quickly and easily.
Merchandise must be returned in its original condition to be accepted as a return. The merchandise must not have been worn or washed and must therefore be in a resalable condition. Returned items must be accompanied by all packaging, tags, related accessories, and instruction booklets. No refund will be issued for incomplete, damaged, or dirty returned items.
MCS will pursue to the fullest extent permitted by law any fraudulent activity, including, without limitation, any attempt to cancel or request a refund for a valid charge for an order that was correctly completed and delivered, not subject to the right of return.
If you have any questions about the return procedure, do not hesitate to contact our Customer Service .
HOW TO RETURN MERCHANDISE
You can request a return through the following link: https://mcs-apparel.shipping-portal.com/rp/ within 14 days of delivery. The return label will be sent by email at the end of the procedure.
Or, if you have already started the above procedure but want to reschedule the package pickup (for Italy), you can do so via the official Poste Italiane website by clicking this link: https://www.poste.it/prenota-ritiri/index.html#!/iniziare
Simply enter the Waybill number found on the previously downloaded return label.
Attach the return label to the package after removing any delivery shipping labels, then you can wait for the courier pickup or drop off the package at the chosen drop-off point.
Please remember that size and/or color and model exchanges are NOT allowed; only online returns are possible.
Prepare the package carefully by placing the items in their original condition with tags attached and in their original packaging.
Close the package and remember to attach the label that will be sent to you by our courier on the outside. Now the package is ready... All you have to do is wait for the courier to pick it up.
Done! Return completed! The refund will be processed within 14 days of receiving the return at our warehouse, using the same payment method used to place the order.