SHIPPING

Shipments in Italy are made via Poste Italiane courier. Delivery takes place within 5 working days of order confirmation and costs €7.90.

Shipments in Europe (EU countries) are made via DHL postal courier. The order is delivered within 10/30 working days of order confirmation (Greece and the Scandinavian countries generally have the longest delivery times) and costs €15.00.

When your package is shipped, you will receive an email from our courier containing the tracking number to track your shipment.

When receiving the package, please check that the packaging is intact. In the event of tampering, please refuse the package directly to the courier and indicate the reason on the shipping documents. This will help us process the return.

Shipping is always free for orders over €150.00.

RETURNS

If you have changed your mind or are not completely satisfied with an item purchased from MCS, you can return it within fourteen (14) days of receiving the items to obtain a refund, following the steps described below. An exchange service is not available. Change of size and/or color.
Returns are always free: you can return your items at no cost, simply and quickly.

The goods must be returned in their original condition to be accepted as a return. The goods must not have been worn or washed and must therefore be in a condition suitable for resale. Returned items must include all packaging, tags, related accessories, and instruction booklets. No refund will be issued for items returned incomplete, damaged, or dirty.

MCS will pursue, to the fullest extent permitted by law, any fraudulent activity, including, without limitation, any attempt to cancel or request a refund for a valid charge for an order that was correctly completed and delivered and is not subject to the right of return.

If you have any questions about the return procedure, please do not hesitate to contact our   Customer Service .

HOW TO RETURN THE GOODS

You can submit a return request through the following link: https://mcs-apparel.shipping-portal.com/rp/ within 14 days of delivery. The return label will arrive by email once the procedure has been completed. 

Alternatively, if you have already started the procedure described above but wish to reschedule the package pickup (for Italy), you can do so through the official Poste Italiane website by clicking this link:  https://www.poste.it/prenota-ritiri/index.html#!/iniziare

You only need to provide the waybill number shown on the previously downloaded return label.

Attach the return label to the package after removing any labels related to the delivery shipment. At this point, you can wait for the courier to pick it up or drop the package off at the selected drop-off point.

Please remember that size, color, and model exchanges are NOT available; you can only proceed with an online return.

Prepare the package, making sure to place the items inside in their original condition, with their labels attached and in their original packaging.

Close the package and remember to attach the label sent by our courier to the outside. The package is now ready... All you have to do is wait for the courier to pick it up.

Done! Return completed! The refund will be issued within 14 days of receipt of the return at our warehouses, using the same payment method used to place the order.