WHAT IS MY SIZE?
If you need help deciding what your size is, you will find the Size Guide within each product sheet and at this link.
WHAT PAYMENT METHODS ARE ACCEPTED?
MCS accepts credit cards from the Visa, Visa Electron, Mastercard, Maestro, American Express networks. You can also pay securely with Apple Pay, Google Pay, and Paypal. In all the cases mentioned above, the charge for the order amount occurs at the time of purchase.
HOW MUCH DOES SHIPPING COST?
Shipping is always free for orders over €150.00. Deliveries in Italy are made within 5 working days and cost €7.90. Deliveries in Europe occur within 5 working days and cost €15.00.
HOW CAN I USE A DISCOUNT CODE?
Discount codes are valid exclusively for purchases made on the website www.mcs.com, for single use unless otherwise indicated, and are not applicable to already discounted, sale, or promotional products.
Discounts can only be used on full-price items and cannot be combined with other ongoing offers. We encourage you to check the specific conditions of each discount code before using it, as there may be additional limitations.
Discount codes have a specific time duration. Make sure to use your discount code within the validity period to take advantage of the offer.
To apply a discount code, enter it in the designated "Discount code or gift voucher" field on the payment page and click "Apply."
CAN I RETURN ITEMS PURCHASED ONLINE?
Within 14 days of receiving the order, you can access the return procedure. We remind you that returns are always free. If you purchased as a non-registered User, you can request a return by clicking here. If you purchased as a registered User, you can request a return from your account by clicking on the Request a return menu. After you have filled out the online return form, customer service will contact you to confirm your request and provide you with the information for pickup.
CAN I REQUEST AN INVOICE FOR MY ORDER?
Of course! To request the issuance of an invoice, contact our Customer Service before the scheduled shipping date. Please remember to provide the following mandatory information: Order No., Company Name, VAT number, and Pec or Recipient Code (necessary for sending the invoice).
HOW CAN I CONTACT CUSTOMER SERVICE?
Our Customer Service can be reached via email at customer.care@mcs.com.
MCS GIFT CARD
What is the MCS Gift Card and where can it be used?
The MCS Gift Card is a prepaid digital voucher, available exclusively online at www.mcs.com, usable to purchase any product available on the site. It is not valid in physical stores or at third-party retailers. It can be used only once per order and can also be spent multiple times until the credit is exhausted.
How do you purchase and send a Gift Card?
Choose the desired amount, fill out the form with the sender's and recipient's details, an optional message, and the sending date. You can send it directly to the recipient via email or to yourself to deliver it by hand. At the end of the payment, the unique code of the Gift Card will be sent to the indicated email address. The voucher is immediately active and usable.
How long is the Gift Card valid and how do you check the balance?
The Gift Card is valid for 24 months from the date of purchase. After that, the remaining credit will no longer be usable or refundable. The available balance will be automatically displayed at checkout once the Gift Card code is entered.
Can I return a Gift Card or a product purchased with it?
Products purchased with a Gift Card can be returned according to MCS return policies: you will receive a digital voucher valid for 12 months. If the purchase was also paid with another method, the refund will be divided accordingly.
Are there usage limitations?
- Yes. Gift Cards:
- Cannot be purchased with discount codes or promotions.
- Are not refundable, divisible into multiple codes, or convertible into cash.
- Cannot be used to purchase other Gift Cards.
- In case of loss, theft, or misuse, they cannot be blocked, replaced, or refunded.