SHIPPING
Shipments in Italy are made via Poste Italiane courier. Delivery is made within 5 working days from the order confirmation and costs €7.90.
Shipments to Europe (EU countries) are made with DHL courier. The order is delivered within 5/10 working days (depending on the area) from the order confirmation and costs €15.00.
When your package is shipped, you will receive an email from our courier containing the tracking number to track your shipment.
Upon receiving the package, we invite you to check that the packaging is intact, and in case of tampering, we ask you to refuse the package directly to the courier, indicating the reason on the transport documents. This will help us manage the return process.
Shipping is always free for orders over €150.00.
RETURNS
If you have changed your mind or are not completely satisfied with an item purchased from MCS, you can return it within fourteen (14) days of receiving the items to obtain a refund, following the steps described below. Replacement service is not available. Size and/or color exchange. Returns are always free: you can send your items back at no cost, quickly and easily.
The goods must be returned in their original condition to be accepted as a return. The goods must not have been worn or washed and must therefore be in a condition to be resold. Returned items must be accompanied by all packaging, tags, and all related accessories and instruction manuals. No refund will be issued for incomplete, damaged, or dirty returned items.
MCS will pursue to the fullest extent permitted by law any fraudulent activity, including, without limitation, any attempt to cancel or request a refund for a valid charge for an order that has been correctly completed and delivered, not subject to the right of return.
If you have any questions about the return procedure, do not hesitate to contact our Customer Service .
HOW TO RETURN THE GOODS
You can request a return through the following link: https://mcs-apparel.shipping-portal.com/rp/ within 14 days of delivery. The return label will arrive via email at the end of the procedure completion.
Alternatively, if you have already started the above procedure but wish to reschedule the package pickup (for Italy), you can do so through the official Poste Italiane website by clicking this link: https://www.poste.it/prenota-ritiri/index.html#!/iniziare
You just need to indicate the Waybill number found on the return label previously downloaded.
Apply the return label on the package from which you have removed any shipping labels, and at this point, you can wait for the courier to pick it up or deliver the package to the chosen pickup point.
Please remember that size and/or color and model exchanges are NOT allowed, but you can only proceed with the online return.
Prepare the package, making sure to include the items in their original condition with tags and in their original packaging.
Close the package and remember to attach the label that will be sent to you by our courier on the outside. Now the package is ready... You just have to wait for the courier to pick it up.
Done! Return completed! The refund will be processed within 14 days from the receipt of the return at our warehouses, using the same payment method used to place the order.